Shipping policy

SHIPPING POLICY

Effective Date: February 28, 2026

Shipping Locations

Best Life Apparel ships products from multiple fulfillment locations across Canada and the USA to ensure faster delivery times. Your order may be fulfilled from different locations depending on product availability and your shipping address.

Shipping Methods and Timeframes

We offer the following shipping options:

  • Standard Shipping: 5-7 business days (sometimes sooner)
  • Expedited Shipping: 2-4 business days (if available)

Please note: Processing time is 1-5 business days (depending on supplier) before your order ships. Shipping timeframes begin after your order has been processed and shipped.

Multi-Location Fulfillment

Because we ship from multiple locations:

  • Orders containing multiple items may arrive in separate packages
  • Each package may ship from a different fulfillment center
  • You may receive multiple tracking numbers for a single order
  • Delivery times may vary for items in the same order

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Your shipping address
  • The weight and dimensions of your items
  • Your selected shipping method
  • The fulfillment location(s)

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information for each package.

Shipping Restrictions

We currently ship to addresses within Canada and the United States (depending on supplier). 

Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Carrier delays
  • Weather conditions
  • High order volumes
  • Customs processing (for international orders, if applicable)

We are not responsible for shipping delays caused by the carrier or circumstances beyond our control.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [your email] within [7 days] of the expected delivery date. We will work with the carrier to resolve the issue.

REFUND POLICY

Effective Date: April 8, 2026

At Best Life Apparel, we curate from small, independent makers and businesses we believe in. Many of our products are made to order, hand-pressed, or sourced in small batches — which means every sale directly supports the makers behind them.

Many of our items are final sale due to hygienic and health regulations or custom products. However, we never want you to feel stuck. If something isn't right, we're here to work with you — read on for how we can help.

Returns & Refunds Eligible items may be returned within 14 days of delivery for a refund to your original payment method or an exchange for a different item. This applies only to brand new items that are packaged and can be re-sold. To be eligible, items must be unused, unworn, and in their original condition with all tags attached.

To initiate a return or exchange, please contact us before sending anything back.

Final Sale Items The following items are not eligible for return, exchange, or refund under any circumstances — even if unopened:

  • Custom or made-to-order items
  • All food and edible products
  • All teas and other consumables
  • Earrings and other pierced jewelry (for hygiene reasons)
  • Bath, body, and skincare products (soaps, lotions, scrubs, etc.)
  • Any item without its original tag attached
  • Any item that has been worn, washed, or used

Sizing We do not offer size exchanges. Please refer to our size guide before purchasing. If you have questions about fit, contact us before placing your order.

Vendor-Fulfilled Items Some products are fulfilled directly by our vendor partners and are subject to the individual vendor's return policy. Please contact us before returning any vendor-fulfilled item and we will advise accordingly.

Damaged or Incorrect Items If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and we will make it right.

Contact Us

For any questions regarding your order, shipping information or to receive tracking numbers, please contact us.